Information We Collect
We may collect limited types of information when users visit or interact with our website.
a) Information Provided by Users
This may include:
- Name or username (if account creation is available)
- Email address (for parents or guardians)
- Messages or feedback submitted through contact forms
We do not knowingly collect personal information directly from children under 13 without parental consent.
b) Automatically Collected Information
When you visit the website, certain technical information may be collected automatically, such as:
- Device type
- Browser type
- IP address
- Pages visited and usage statistics
This information helps us improve performance, security, and user experience.
c) Cookies and Similar Technologies
We may use cookies or similar technologies to:
- Improve website functionality
- Analyze website traffic
- Remember user preferences
Parents or users may disable cookies in their browser settings.
Children's Privacy
Cocoloops is designed for children aged approximately 3–15 years. We comply with child data protection requirements under:
- COPPA (United States)
- GDPR (European Union)
- Digital Personal Data Protection Act, 2023 (India)
If we become aware that personal information has been collected from a child under 13 without verified parental consent, we will promptly delete that information.
Parents or guardians may contact us to review, update, or request deletion of their child's information.
How We Use Information
We use collected information to:
- Provide and improve Cocoloops services
- Maintain website security and functionality
- Respond to inquiries or support requests
- Analyze how users interact with our platform
- Comply with legal obligations
We do not sell children's personal information.
Data Security
We take reasonable administrative and technical measures to protect personal information from unauthorized access, loss, misuse, or disclosure.
However, no online system can guarantee complete security.
International Users
Cocoloops may be accessed from different countries. If you are located in the European Economic Area (EEA), United States, or India, your data may be processed in accordance with applicable data protection laws.
Data Retention
We retain personal information only as long as necessary to provide services, comply with legal obligations, resolve disputes, and enforce our agreements.
Your Rights
Depending on your location, you may have the right to:
- Access personal information we hold about you
- Request correction of inaccurate information
- Request deletion of personal data
- Withdraw consent where applicable
Parents may exercise these rights on behalf of their children.
Changes to This Privacy Policy
We may update this Privacy Policy from time to time. When changes are made, the updated version will be posted on this page with a revised Last Updated date.
Contact Us
If you have questions about this Privacy Policy or children's data protection, please contact us:
Email: support@cocoloops.com
Website: https://www.cocoloops.com
Also see our Terms of Service and Refund Policy.
