Refund Policy

Refunds may be requested only under the following condition:

If the total listening time exceeds 30 minutes, the purchase will be considered consumed and the transaction becomes non-refundable. This policy helps prevent misuse of digital content while still allowing users to evaluate the service.

Refund requests must be submitted within 7 days of the purchase date. Requests submitted after this period may not be eligible for a refund.

To request a refund, please contact our support team with the following details:

• Account email address
• Date of purchase
• Payment reference or transaction ID
• Reason for requesting the refund

Our team will review the request and verify the account's total audio playtime before processing the refund.

If the refund request meets the eligibility requirements:

• The refund will be processed using the original payment method whenever possible.
• Processing time may vary depending on the payment provider but typically takes 5–10 business days.

Refunds will not be granted if:

• Total audio playtime exceeds 30 minutes
• The refund request is made after the allowed time period (7 days)
• The purchase was made through a third-party platform with its own refund policy

Cocoloops reserves the right to modify this Refund Policy at any time. Any updates will be posted on this page with a revised Last Updated date.

If you have any questions regarding this Refund Policy, please contact us: