Refund Policy

Every account can try the full library once, free for 7 days, on 1 device. We do not ask for card details, so nothing is charged when the free week ends. Please use it to decide whether Cocoloops is right for your family before you subscribe.

Our stories are digital content you can listen to as soon as you subscribe, and you can try everything free before paying. Paid plans start straight away and are non-refundable. This includes:

• Monthly, 3-month and yearly plans
• Renewals that you did not cancel before the renewal date
• Unused time left in a billing period after you cancel
• Switching to a different plan part way through a period

Paid plans give access to every story in every language on up to 3 devices. The price and billing period are shown next to each plan before you pay.

• Website: go to your profile and choose Cancel subscription or Manage billing.
• Android app: open your profile and cancel your subscription, or cancel it in Google Play under Payments and subscriptions.

Cancelling stops the next renewal, so you are not charged again, and you keep full access until the end of the period you already paid for.

If you subscribed in the Android app, Google Play handles the payment. Any refund request for a Google Play purchase is decided by Google under the Google Play refund policy.

Cancel your subscription before you delete your account. Your account is erased 30 days after you ask. Deleting your account is not a refund request.

If you were charged by mistake, for example charged twice or charged after you cancelled, email support@cocoloops.com within 30 days with your account email and the payment date and we will correct it.

Nothing in this policy limits any rights you have under the consumer protection laws of your country.

We post changes here and update the date at the top. Changes do not affect payments made before the change.

Questions about payments: support@cocoloops.com.